Jason: Hi, my name is Jason. One moment while I review your question Jason: No worry's Jen, let me help you with that in best possible way. Jason: I apologize for the inconvenience caused. Jason: May I have your first and last name, billing address and email address please? jen hearn: it was so odd! i was expecting black dress shoes and there was a stuffed giraffe! Jason: I understand Jen, I'm really sorry for that. jen hearn: no big deal, it was funny jen hearn: i need the shoes shipped to my home Jason: Can you please give me two minutes while I do this for you? jen hearn: yes Jason: Thank you Jen. Jason: Thank you for being online. Jason: Hey Jen, you know what I see that you have order black. Jason: But you are saying that you got different color, am I correct? jen hearn: no jen hearn: i'm saying i did not get any shoes jen hearn: i got a stuffed giraffe Jason: Really? jen hearn: YES!